There are 38 pending CFPB enforcement cases against big corporations that could provide millions of Americans money back in their pockets after being scammed.
Deficient chatbots that prevent access to live, human support can lead to law violations, diminished service, and other harms. The shift away from relationship banking and toward algorithmic banking will have a number of long-term implications that the CFPB will continue to monitor closely.
Chatbots in consumer finance | Consumer Financial Protection Bureau
