Check out the CFPB's report highlighting some of the challenges associated with the deployment of chatbots in consumer financial services.

Deficient chatbots that prevent access to live, human support can lead to law violations, diminished service, and other harms. The shift away from relationship banking and toward algorithmic banking will have a number of long-term implications that the CFPB will continue to monitor closely.

Chatbots in consumer finance | Consumer Financial Protection Bureau

https://www.consumerfinance.gov/data-research/research-reports/chatbots-in-consumer-finance/chatbots-in-consumer-finance/