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Oregon Consumer League Warns Consumers About CenturyLink’s Deceptive Billing Practices

CenturyLink appears to have a pattern of fraudulently billing customers in two ways:

CenturyLink customers are finding charges on their bills for services they did not request. This came to light earlier this year when a former CenturyLink employee claims she was fired for blowing the whistle on the telecommunications company’s high-pressure sales culture that led to customers paying millions of dollars for accounts they didn’t request.

The second scheme is tied to CenturyLink’s aggressive rollout of its new high-speed fiber internet service in Oregon. Several customers are being billed at over twice the amount that CenturyLink’s door-to-door salespeople are promising. A lawsuit was just filed against CenturyLink in the United Stated District Court of Oregon for the company’s deceptive practices.

The Oregon Consumer League is encouraging CenturyLink customers to look closely at their billing statements and if they see services or charges that they didn’t agree to, they should contact CenturyLink customer service to have the services/charges removed.

If CenturyLink is not cooperative, consumers can file a complaint with the Oregon Attorney General’s office at 877-877-9392 or online at https://justice.oregon.gov/consumercomplaints/OnlineComplaints/OnlineComplaintForm/en.

Consumers can go to oregonconsumerleague.org or like us on Facebook for more information.

For more information about the pending Oregon class action against CenturyLink, visit CenturyLink-Fraud.com

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